Then click Test to confirm the connection.
Tick the box that says “Obtain an IP address Automatically”. In this section, you can either set a dynamic or a static IP address. So simply apply the settings one more time. It sounds weird, but the issue may get solved this way. If there’s internet, then navigate to the Network Settings of your Zosi DVR/NVR and refresh the network settings. Try to connect to your router with your laptop or phone just to see if the internet works. Also, see if you have an internet signal. In this case, check the cabling, and make sure the cables are fully plugged. If for some reason it shows as not connected, it means that the DVR is not connected to the internet and you can’t see the cameras remotely. In your DVR, navigate to Main Menu > Information > Network and ensure that the status shows “Connected” (as shown in the picture below). If still no success, let’s try to check the network settings. Try to retype your credentials carefully, avoid any spaces at the end. What happens if you’re supposed to use the Zosi View app and still the cameras show offline? Not just that, but now you may even get a “connecting failed” message?įirst of all, make sure you’re using the correct username and password. ”Camera is Offline” and “Connecting Failed” If you tried that but still have no luck, try the next suggestions. However, just check the instructions that come with the recorder or camera and it should be noted which one to use. The H.265 NVR system should use the Zosi Smart app the DVRs are compatible with the Zosi View app. If you use the wrong one, you’ll get the “Camera is Offline” message on the screen. Some use Zosi View and all the cameras show up, other recorders use the Zosi Smart app. These two apps are both made by Zosi, but you need to check which one you’re supposed to use for your Zosi camera system. “Camera is Offline” shows because you should not use the Zosi View app, instead you have to use the Zosi Smart app. The answer to why you get this error is very simple: you’re using the wrong app.
So, you tap on one of the cameras connected to the NVR and suddenly this error shows at the bottom of the screen. The image below shows how this error is displayed on the app. Most of the time the problem is network related such as a bad connection or incorrect username/password. The offline message is shown for various reasons on the Zosi View app. How to fix Zosi view cameras offline problem In this detailed article, we will discuss Zosi View not connecting to the cameras, cameras showing offline, and other issues preventing you from watching your security cameras. It’s an annoying problem, you try to view the cameras on your phone via the Zosi app and all you get are offline cameras. If you have Zosi view cameras offline issue, then follow this guide to have it quickly fixed.
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